We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please Email our Practice Manager Caron Hmida on nencicb-styn.a89026@nhs.net. If you do not have access to an email you can write to the Practice directly. Your concerns will be dealt with appropriately.
Further written information is available regarding the complaints procedure from reception.